Andrés - Administrative Assistant with 5+ years in operations and client management

Applied for data analysis, reporting, and process improvement tasks in various roles.

Utilized in streamlining workflows and improving operational efficiency using automation tools like GHL.

Maintained and improved client relationships through effective communication and service delivery.

Implemented improvements in workflows and training programs leading to quantifiable efficiency gains.

Fluent in English (C1) and native in Spanish, facilitating communication in diverse environments.

Managed patient appointment scheduling, calendar coordination, email responses, and reporting tasks.

Overseaw shift management at first-mile fulfillment centers, ensuring smooth operations and timely order delivery., Led and mentored a team of 21 remote associates, implementing an improvement model that focused on underperforming agents while maintaining autonomy for high performers—later adopted...

Led a team of 20 agents in the collections and billing department, ensuring compliance with company policies and regulatory standards., Developed and implemented training programs for new hires, reducing onboarding time by 20% and reducing the attrition more than 10%., Collaborated with...

Facilitated effective communication between healthcare providers and diverse patient populations, achieving top KPI performance for three consecutive months.