Andrés - Customer Service Professional with 3+ years in Call Center Operations

Proficient in evaluating call interactions to ensure compliance with corporate standards and ethics.

Experienced in assisting diverse clients via phone, email, and chat, ensuring customer satisfaction.

Skilled in designing and delivering training to improve team performance and policy adherence.

Bilingual fluency in English and Spanish, facilitating effective client and team interactions.

Ensuring that agents were following the corporate client's procedures and ethics by auditing their phone call interactions, Providing feedback and retraining necessary to maintain the quality of their performances.

Providing agents all the necessary tools and knowledge to ensure adherence to company policies, Maintaining customer's trust and loyalty.

Assisting English- and Spanish-speaking clients via phone calls, emails, and live chats, Tracking and supporting deliveries, Resolving any issues that may arise before, during, or after the packages reach the customers, Providing support for issues related to the operating system, such as the website or mobile app.