andres - Analista de PQRS at Área de servicios públicos

Bogotá, Bogota D.C., Colombiaen

Managed and tracked incidents efficiently using ticketing systems, ensuring timely resolution.

Escalated complex cases to technical teams, improving problem resolution workflows.

Publicado en CazVid

Resumen

Dedicated IT support analyst with experience in incident management, hardware maintenance, and customer service. Skilled in troubleshooting, ticketing systems, and basic programming, committed to improving operational efficiency.

Logros Clave

Provided high-quality customer service, resolving requests and inquiries effectively.
Supported hardware maintenance, reducing downtime and increasing equipment reliability.

Habilidades

Customer ServiceIntermediate

Skilled in handling customer inquiries, resolving issues, and ensuring positive client experiences.

Technical SupportIntermediate

Experience in troubleshooting hardware, software, and network issues with basic diagnostic skills.

Incidence ManagementIntermediate

Proficient in managing and escalating incidents through ticket systems for effective resolution.

Programming & AutomationBeginner

Knowledge of programming basics and automation tools like N8N to streamline processes.

Experiencia

Analista de PQRS baja complejidad

Área de servicios públicos

2023 - Present

Gestión y seguimiento de incidencias mediante sistemas de tickets (PQRS). Escalamiento de casos a áreas técnicas según nivel de complejidad. Análisis de requerimientos y resolución de solicitudes de usuarios. Atención a usuarios por canales digitales y presenciales. Documentación y cierre de incidencias

Manejo en caja y atención al cliente

Panadería local

2018 - 2023

Gestión de operaciones diarias y control de ingresos y egresos. Atención al cliente y resolución de requerimientos. Manejo de herramientas básicas digitales para control de ventas