Este es mi perfilContactar vía CazVidEste perfil está escrito en inglés
Andrey
IT Support Representative
Video currículum
Contacto
Competencias
Demonstrated experience with ForgeRock Access Management.
Demonstrated experience with Product Knowledge.
Demonstrated experience with Introduction to Career Skills in Software Development.
Demonstrated experience with Microsoft 365 Fundamentals (MS-900) Cert Prep: 1 Cloud Concepts.
Educación
Idiomas
Resumen
Professional profile
Experiencia
IT Support Representative
Resolving an average of 5 customer technical issues per day, resulting in a 70% customer satisfaction rate.. Using reasoning and critical thinking skills to identify and solve complex technical problems.. Analysis and support of technical failures and needs.. Proficiently creating and managing tickets using CRM tools such as Servicedesk, ensuring efficient tracking and resolution of customer issues.. Staying up-to-date with the latest industry trends and technologies, continuously enhancing technical skills to deliver high-quality support.
Junior Cybersecurity
Implemented authentication and authorization procedures.. Developed and implemented access management protocols.. Utilized Linux terminal commands to identify and mitigate vulnerabilities.. Collaborated with IT team to create virtual machines for testing purposes.
Technical Support Analyst
Diagnosed and resolved hardware failures for laptops and CPUs.. Installed Windows operating system on over 100 computers, ensuring all systems were up to date with the latest software and security features.. Performed regular cleaning and updates on equipment.. Installed and configured over 100 games and applications for clients.
Habilidades
Transcripción del Video
Dispatcher
Hi, my name is Andrei Nassanov. I work as an IT support representative at Gills and Housing Partners. In my role I solve about 10 customers tech issues daily, maintaining 95% satisfaction rate, and I use critical thinking to tackle complex problems, and I'm looking for an IT position.