Andrilyn - Data Analyst with 5 years of experience in finance and healthcare

Proficient in interpreting large datasets to extract actionable insights for decision-making.

Extensive experience in querying databases and transforming raw data into analytical reports.

Skilled in creating complex spreadsheets, pivot tables, and data visualizations to support analysis.

Experience in designing dashboards and visual reports to communicate insights effectively.

Coordinated with technicians to resolve pending customer orders for TV, internet, and home phone services, addressing technical issues such as missing dry loops, address changes, and installation rescheduling., Retained customer orders by offering service credits and emphasizing the value and benefits of the products., Delivered clear and persuasive product information during customer calls, overcoming objections and closing sales by aligning solutions with customer needs.

Assisted customers with inquiries and concerns regarding their mobility plan billing., Facilitated mobile number transfer between providers including porting services to bell., Supported customers in changing rate plans, managing mobility accounts and upgrading device.

Assisted customers with inquiries about their active HP Internet, Fibe TV, and mobility services, providing accurate account information and billing inquiries., Retained customers requesting cancellation by identifying concerns, offering tailored solutions, and presenting competitive plan options to maintain their services., Reduced customer bills by reviewing accounts, applying available promotions, and recommending more cost-effective packages.