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Andrés
Community & Customer Service Manager with 5+ years in Online & Logistics
Video resume
Contacto
Competencias
Provided professional support across call centers and customer-facing roles, ensuring high client satisfaction.
Managed online communities, structured onboarding, and supported customer interactions to foster engagement.
Coordinated customer service teams, handled escalations, and ensured quality assurance in service delivery.
Proficient in English, German, and Spanish, facilitating communication in diverse settings.
Supported parcel and delivery coordination, addressed delays, and managed shipping-related customer inquiries.
Educacion
Idiomas
Resumen
A dedicated community manager with over five years of experience in customer service, community development, and logistics coordination. Skilled in team leadership, onboarding processes, and multilingual communication to enhance customer satisfaction and platform engagement.
Logros Clave
- Streamlined onboarding process for new platform users, enhancing user engagement.
- Led customer service teams across multiple countries, maintaining high satisfaction levels.
- Managed and developed online community platforms, ensuring positive interactions and communication.
Experiencia
Community Manager/ Onboarding Manager
Managing and developing the online community, Structured onboarding of new users to the platform, Supporting customers with questions, problems, and processes, Ensuring a positive user experience and smooth communication between all parties involved, Conducting interviews on an online platform in a...
Supervisor Kundenservice – VidaXL
Responsible for customer service in German-speaking countries, Team coordination, Quality assurance, Handling escalations, Ensuring high customer satisfaction, Working closely with parcel service providers to clarify delivery status, delays, and complaints.
Answering Service/Call center Mitarbeiter
Telephone support and call forwarding for hospitals, legal institutions, and various companies, Recording and accurate documentation of concerns, Professional conversation management, Ensuring reliable 24/7 telephone service.
Call Center Operator
Handling incoming and outgoing calls, Providing professional customer service, Recording and documenting inquiries, Forwarding relevant information in accordance with internal processes.
Kundenservice Mitarbeiter
Providing customer service in the area of hotel bookings, Assisting with reservations, changes, and cancellations, Clarifying payment and booking questions, Ensuring a positive customer experience.