Andrés - Community & Customer Service Manager with 5+ years in Online & Logistics

Provided professional support across call centers and customer-facing roles, ensuring high client satisfaction.

Managed online communities, structured onboarding, and supported customer interactions to foster engagement.

Coordinated customer service teams, handled escalations, and ensured quality assurance in service delivery.

Proficient in English, German, and Spanish, facilitating communication in diverse settings.

Supported parcel and delivery coordination, addressed delays, and managed shipping-related customer inquiries.

Managing and developing the online community, Structured onboarding of new users to the platform, Supporting customers with questions, problems, and processes, Ensuring a positive user experience and smooth communication between all parties involved, Conducting interviews on an online platform in a...

Responsible for customer service in German-speaking countries, Team coordination, Quality assurance, Handling escalations, Ensuring high customer satisfaction, Working closely with parcel service providers to clarify delivery status, delays, and complaints.

Telephone support and call forwarding for hospitals, legal institutions, and various companies, Recording and accurate documentation of concerns, Professional conversation management, Ensuring reliable 24/7 telephone service.

Handling incoming and outgoing calls, Providing professional customer service, Recording and documenting inquiries, Forwarding relevant information in accordance with internal processes.

Providing customer service in the area of hotel bookings, Assisting with reservations, changes, and cancellations, Clarifying payment and booking questions, Ensuring a positive customer experience.