Dedicated CX Representative with over 5 years of experience supporting banking operations, fraud prevention, and digital banking environments. Skilled in handling sensitive data, analyzing transactions, and delivering bilingual support for international clients. Adept at utilizing various platforms...
Provided bilingual customer support via chat and phone, resolving banking issues and disputes.
Analyzed suspicious transactions and managed electronic fraud cases within digital banking platforms.
Utilized various online banking platforms to support incident resolution and verification processes.
Handled sensitive financial information adhering to security and regulatory standards.
Concentrix Costa Rica
Management of banking disputes and electronic fraud cases, Analysis of suspicious transactions and identity verification, Handling sensitive financial information under security protocols, Advanced English customer service and CRM documentation
Foundever, Costa Rica
Banking support and incident resolution in compliance with security regulations, Use of internal financial platforms, Bilingual customer service for international clients via phone
Systems Engineering
Comptia Executive Master in Cybersecurity
CCNA – Módulos 1, 2 y 3
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Provided technical assistance related to cybersecurity concepts and networking fundamentals.
