Aneya - Office Manager at The Bug Guy, LLC

Skilled in overseeing administrative operations, compliance, and team coordination to ensure smooth business functions.

Experienced in managing shipment data, load procurement, and customer account support with accuracy and professionalism.

Proficient in handling client interactions via phone and email, ensuring clarity, professionalism, and customer satisfaction.

Deep understanding of industry regulations, including food safety and agency standards, ensuring strict adherence.

Author and update company SOPs to ensure 100% compliance with Delaware Department of Agriculture codes and Title 3.. Manage scheduling, status updates, and appointments for technicians via phone, email, and text.. Evaluate technician documentation for accuracy and maintain HouseCall Pro databases with current safety data and chemical codes.. Manage pricing inquiries, resolve customer issues, and maintain the company’s social media presence.

Supported new and existing customer accounts through exceptional phone and email communication.. Recorded and tracked critical shipment data with a high level of accuracy from entry to delivery.. Provided creative and discreet solutions for time-sensitive logistical challenges.

Directed and trained co-workers on packing and sanitation procedures.. Followed regulations for food safety as established by the FDA and corporation.

Facilitated load procurement, negotiation, and freight tendering.

Followed industry regulations to ensure strict adherence to SEC policies.