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Ángel
Customer Support with 5+ years in Consumer & Logistics Industries
Contacto
Competencias
Experience in technical support and customer care in retail and logistics sectors.
Managed documentation, customs manifesting, and shipment arrangements for international freight.
Bilingual in Spanish and English, facilitating effective communication with clients and teams.
Prepared shipping, customs, and cargo documentation ensuring regulatory compliance.
Coordinated internal and external logistics, supporting shipment scheduling and client assistance.
Educación
Idiomas
Resumen
Experienced customer service and logistics professional with a strong background in technical support, export/import processes, and client relations across retail, technology, and transportation industries.
Logros Clave
- Provided technical support for electronics at Sony USA and Dell Inc., handling customer inquiries effectively.
- Managed export and import processes for Crowley Latin America and Crowley Transportes El Salvador, ensuring compliance with customs and shipping regulations.
- Led customer service operations at Best Buy USA, resolving hardware/software issues for residential clients.
Experiencia
Consumer Service Representative
Computing Services Level 1 technician providing assistance with hardware / software issues for residential customers which includes remote assistance, set in home service appointments, repair status at the stores and Customer Care issues for Best Buy USA thru their call center in Panama City (Sitel Panama).
Customer Operations Specialist
In charge of all the export process from Panama to the United States, Central America and the Caribbean, this includes the documentation, the arrangement for local drayages, manifesting Cargo to US Customs and attending to customer service requests via e-mail and telephone., Handled the import process which includes Manifest at Panama Customs system (SIGA) and all the customer service involved.
Freight Services Coordinator
Following all the Export process for all the cargo which was moved from El Salvador to the United States and other connections that includes the Booking scheduling, processing the bills of lading and manifest all the cargo to US Customs.
807 Coordinator
Provide specialized assistance for customers in the maritime transportation., Responsible of elaborating documents required for shipments coming from the United States to Central America., Make all the arrangements for internal movements from customer's facility to the port of charge., In charge of the tariff process.
Consumer Service Representative
Portable audio technical support representative for sound devices manufactured by Sony for customers in the United States through their call center.
Consumer Technical Support Area
Hardware support representative for desktops and portable computers via phone giving solutions on how to solve different types of problems with the systems.
Customer Service Area
Domestic and International bilingual representative.
Clients Area
Senior Executive responsible to guide clients who want to invest in advertising inside the Yellow Pages book or in the web site.
Sales Area
Guide a sales team in order to promote all the beverages and snacks brands that this company produces and represents.
Marketing Area
Plan, investigate and edit magazines published by this newspaper.