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Angel
HR & Recruiting Assistant Manager at RDW Group
Contacto
Competencias
Expertise in sourcing, screening, and onboarding top talent to meet organizational needs.
Proven ability to resolve customer issues efficiently while maintaining high service standards.
Skilled in managing HR processes, employee records, and supporting organizational HR functions.
Effective communicator with experience in handling diverse stakeholder interactions.
Educacion
Resumen
Dedicated HR professional with extensive background in talent acquisition, employee management, and customer service. Proven track record of supporting HR operations and enhancing recruitment processes.
Logros Clave
- Led talent acquisition initiatives, improving hiring efficiency and onboarding processes.
- Managed employee records and HR operations, ensuring compliance and accuracy.
- Supported daily HR functions, contributing to a streamlined HR department.
Experiencia
HR & RECRUITING ASSISTANT MANAGER
Supported daily HR operations, focusing heavily on talent acquisition (posting jobs, screening, scheduling interviews) and onboarding, while also managing employee records.. Handled daily processing of payroll, accounts payable, and accounts receivable to ensure financial accuracy. Utilized platforms like ADP, QuickBooks, or NetSuite to manage tax compliance, benefit deductions, and vendor payments with 100% accuracy.. Managed comprehensive personnel files and streamlined the onboarding process for new hires. Used HRIS tools such as BambooHR or Workday to digitize documentation. Executed full-cycle talent acquisition strategies, including proactive resume screening and candidate sourcing. Managed the recruitment pipeline using LinkedIn Recruiter and Applicant Tracking Systems (ATS) like Greenhouse or Lever to identify top-tier talent.. Provided high-level administrative oversight and coordinated logistical needs for the office. Used the Microsoft 365 Suite (Excel, Teams, Outlook) to maintain schedules, manage budgets, and facilitate internal communication. Organized and managed the operational details for corporate events and meetings. Utilized project management tools like Asana or Trello to track vendor contracts, catering, and venue requirements for high-impact team gatherings.. Managed digital presence and social media engagement to support brand visibility. Curated and scheduled content via Canva and Hootsuite to align recruitment branding with the company’s digital identity.
CUSTOMER SERVICE AND SALES
Handled a high volume of incoming phone calls while adhering to quality standards, taking ownership of customer issues, complaints, and inquiries.. Delivered professional support across phone, email, and chat platforms to resolve customer inquiries. Mastered omnichannel communication via Zendesk and Intercom to maintain a high First Contact Resolution (FCR) rate.. Managed the full post-purchase lifecycle and physical stock movements to ensure seamless fulfillment.. Managed the 'back-end' by processing complex orders, issuing partial or full refunds, and updating real-time inventory levels to prevent overselling. Handled app integrations and customer data tagging within the Shopify Plus ecosystem.. Streamlined shipping workflows by batching labels, selecting the most cost-effective carriers, and troubleshooting transit delays or 'lost in mail' claims. Optimized logistics by comparing rates between UPS, FedEx, and DHL to reduce overhead costs.. Acted as the primary CRM power user to log detailed case notes, track customer lifetime value, and ensure sales and support teams had a unified view of the account.. Conducted regular stock audits and monitored 'out of stock' triggers to coordinate with the warehouse team for replenishment.. Tracked and managed potential sales leads to drive business growth and customer acquisition.. Monitored service quality and provided feedback to ensure team adherence to established standards.
CUSTOMER SERVICE & TECH SUPPORT AGENT
Responsible for originating, evaluating, and managing commercial loan applications and portfolios, while also focusing on technical support, installation, and maintenance of POS and ATM terminals.. Provided hands-on troubleshooting, installation, and maintenance for POS and ATM hardware.. Managed customer relations through phone, email, and chat to address technical and financial queries.. Oversaw the logistics of equipment shipping and maintained accurate records of hardware inventory.. Efficiently managed data entry tasks and processed applications for business loans.. Performed general administrative tasks to support the operations of the loan and technical departments.