Angel - Security and Customer Service Professional with 10+ years of diverse experience

Provided client support and processed insurance claims across multiple sectors, ensuring customer satisfaction and compliance.

Managed site security, monitored surveillance systems, and trained staff on security protocols in a data center environment.

Utilized Excel, Outlook, Word, and Teams for daily communication, documentation, and operational management.

Communicated effectively in English and Spanish, supporting diverse client and team interactions.

Manage all site access including permissions, devices, and employee credentials, Monitor and operate camera systems and site surveillance, Train staff on security protocols and emergency response, Handle key control and maintain critical operational data, Oversee the flow of all equipment,...

Handled sensitive client policy information including beneficiary arrangements and payment modifications, Provided accurate and timely updates to life insurance policy records, Assisted clients with inquiries regarding coverage details, terms, and documentation

Filed and processed new travel insurance claims for UK-based policyholders, Followed up with clients and third parties regarding pending documentation, Reviewed and adjusted claims for wear and tear, deductibles, and policy coverage, Handled and evaluated medical claims documentation, Authorized...