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Angel
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Competencias
Experiencia demostrada en Customer Service & VIP Guest Management.
Experiencia demostrada en Task Organization & Prioritization.
Experiencia demostrada en Conflict Resolution & Complaint Handling.
Experiencia demostrada en Team Collaboration.
Experiencia demostrada en Interpersonal Communication.
Educación
Idiomas
Resumen
Perfil profesional
Experiencia
Guest Experience Expert
Deliver bespoke guest experiences aligned with St. Regis brand standards, anticipating and exceeding the expectations of discerning international clientele.. Serve as the primary liaison between guests and hotel departments, ensuring seamless coordination of requests, amenities, and special arrangements.. Manage VIP arrivals, personalized welcome experiences, in-suite preferences, and curated itineraries for high-profile guests.. Proactively resolve guest concerns with discretion, professionalism, and a solution-oriented approach consistent with Forbes Five-Star service standards.
Concierge Club Agent / Customer Service Representative
Coordinated and managed VIP guest requests, ensuring a fully personalized and memorable experience throughout their stay.. Assisted in the planning and organization of activities, reservations, transportation, and special events for hotel guests, consistently exceeding their expectations.. Served as the primary point of contact for high-profile guests, providing discreet, attentive, and proactive support at all times.. Liaised with multiple hotel departments (Housekeeping, F&B, Front Desk) to guarantee seamless execution of guest requests and special arrangements.
Customer Service Agent / Passenger Interviewer
Provided direct passenger assistance at the counter, managing check-ins and resolving issues related to flights, baggage claims, and itinerary modifications.. Maintained composure and efficiency during high-demand periods, consistently delivering effective and satisfactory solutions to passengers.. Conducted pre-boarding passenger interviews as part of security and check-in screening procedures in both Spanish and English.. Communicated flight updates, delays, and policy changes clearly to passengers, minimizing frustration and ensuring smooth boarding operations.
Customer Service & Production Team Member
Provided personalized attention to customers, ensuring fast, efficient, and friendly service in a high-volume environment.. Supervised daily front-of-house operations, managing customer flow and optimizing wait times without compromising service quality.. Handled customer complaints and feedback professionally, resolving issues on the spot and escalating when necessary.. Collaborated with kitchen and front-of-house teams to uphold food quality standards and maintain a positive dining experience.