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Angel
Business Analyst with 5+ years in the Technology Sector
Contacto
Competencias
Utilized data analysis tools to interpret complex datasets and support business strategies.
Coordinated project activities, timelines, and resources to ensure successful delivery.
Engaged with clients and internal teams to gather requirements and present findings effectively.
Identified inefficiencies and recommended solutions to streamline workflows.
Educacion
Resumen
Dedicated Business Analyst with extensive experience in data analysis, project management, and stakeholder communication within the technology industry.
Logros Clave
- Led cross-functional teams to implement process improvements resulting in increased operational efficiency
- Conducted detailed data analysis to support strategic decision-making for senior management
- Managed multiple projects from initiation to completion, ensuring timely delivery and stakeholder satisfaction
Experiencia
Customer IT Agent
Stander troubleshooting, I started as a technical customer care agent dedicated to resolving signal related issues., Modified programming/services and activation of equipment as well detailed billing/payments., Full interactive Customer service/support
Customer Care
I would review customers bill and help repackage services explain pricing to save money, along with explaining how the product works.
Financial Co. Representative
I would take calls inbound/outbound reviews e-mails/tickets for a Financial company., Assisting by providing information about the Company's requirements and benefits, process payment, help update account preferences., I would answer/crate tickets., Outbound calls for collects/ nonpayment schedule future date payments.
Health Insurance rep.
In this position I would have to explain details for their package benefits and answer any question/doubts.