Angela

Sr. Computer Operator

Constantly monitors production jobs scheduling and execution using ControlM software.. Responds to production abends and performs abends recovery according to job restart procedures.. Uses ControlM and Mainframe to review each abend and documents all findings in the Incident Management tickets.. Utilizes available monitoring tools and monitors and responds accordingly to application, server, and network alerts.. Understands Data Center power infrastructure and coordinates emergency situations for local and remote sites.. Responsible for content and accuracy of the information placed in the Change Requests and Incident Management tickets.. Takes ownership for the accuracy and clarity of issues and escalations reported in the daily Turnover Report.

Mid Level Computer Operator

IT Production Support

Deployment of application releases, changes and update.. The first line of contact for technical support and troubleshooting, escalating accordingly when required.. Respond to monitoring alerts, taking appropriate action and/or escalating accordingly.. Repair and recover from infrastructure or software failures. Coordinate and communicate with impacted parties.. Ensure daily tasks including monitoring, backups, security checks, scheduled scripts, etc. complete successfully.. Assist the company staff with internal IT requests, during hours when internal IT Support Engineers may not be on duty.. Install, build, maintain and document production, staging, test and development systems.. Develop scripts and routines in order to improve and streamline operational processes, and automate tasks where possible.. Identify recurring issues and escalate appropriately for permanent resolution.

Computer Operator

Perform and monitor regular batch runs, job requests, and generate reports/correspondence.. Responsible for clean-ups and regular housekeeping function.. Administration of end-of-the-day batch processing and managing deployment tasks relative to batch architecture.

Computer Operator

Batch process end to end monitoring, checking the correctness of input files and ensuring completion within the day.. Provides immediate solution to Batch Process Failure.. Updating or enhancing in-house developed application to meet IT Operations requirement.. Checker of Promo Bonus points documents.. Updating member status using Toad for oracle client application.. Technical/Application Support, troubleshoots application related problems.

Data Controller

Responsible for handling customer complaints from internal customers as well as external customers.. Receives, logs, monitors and reports all complaints received via phone calls, letters, and/or email.. Conduct initial problem diagnostics and provide first-level assistance to complaints received.. Forward reported complaints to the appropriate party for its resolution.. Monitoring all reported complaints until their final resolution.