Experienced data analyst specializing in financial data analysis and reporting.
Utilized statistical tools and SQL to analyze large datasets and generate insights.
Wrote complex queries to extract and manipulate data from relational databases.
Created dashboards and reports using tools like Tableau and Power BI.
Designed spreadsheets for data analysis, including pivot tables and macros.
Foundever
Handling inbound and outbound calls for a banking services account, specifically in the Fraud Detection Department., Assisting customers with issues related to suspicious or potentially fraudulent activity on their accounts, ensuring their security and peace of mind., Investigating and documenting cases of fraud in accordance with internal policies and compliance standards., Maintaining accurate and up-to-date records of customer interactions and case resolutions., Communicating clearly and empathetically with customers, providing timely updates and resolutions., Collaborating with internal teams to escalate and resolve complex fraud cases efficiently.
Panama Consultants
Providing remote legal assistance to international clients in various industries, including virtual office management, appointment scheduling, report preparation, and other ad hoc projects., Coordinating virtual meetings and managing clients' schedules using tools such as Google Calendar and Microsoft Outlook., Conducting online research and preparing legal documents and presentations according to client needs., Maintaining clear and effective communication with clients to ensure satisfaction and meet deadlines., Participating in continuous improvement of customer service processes, identifying opportunities to optimize the customer experience in line with global expectations.
SITEL
Attorney
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Effectively presented data insights to non-technical stakeholders.
Provided exceptional service to clients in a banking and credit card services project, acting as their first point of contact to address inquiries, manage issues, and provide assistance in English., Effectively managed a high volume of inbound calls, ensuring minimal wait times and high levels of customer satisfaction., Demonstrated strong problem-solving skills in addressing complex inquiries related to banking transactions, credit card disputes, security issues, and more, always ensuring quick and accurate resolution., Conducted back office activities to complete administrative and data processing tasks, such as updating customer information, processing credit card applications, and resolving account discrepancies., Utilized specialized systems and technological tools to access customer information, record interactions, and ensure accuracy in case documentation.
Quijano & Asociados, Panama City
Interacting with clients worldwide via email, live chat, and social media, providing assistance in English and Spanish., Supervising a team of eight people, including organizing, coordinating, and monitoring legal processes, scheduling meetings, and preparing reports., Coordinating appointments with international clients and making logistical arrangements for meetings and conferences., Managing databases and keeping client and public office records updated., Collaborating with other departments to ensure operational efficiency and smooth communication within the company., Resolving inquiries and issues promptly and effectively, demonstrating empathy and intercultural communication skills., Coordinating with other departments to ensure consistent responses and comprehensive solutions to international client needs.
International Cultural College, Panama City
Teaching English classes to students of different levels, adapting content and pedagogical approach according to individual needs., Creating and developing innovative teaching materials to promote active and participatory learning in the classroom., Evaluating student progress regularly and providing constructive feedback to foster their language development., Collaborating with colleagues and parents to create a collaborative and enriching learning environment.
