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Angie
Interpreter / Event Coordinator at Transperfect
Contacto
Competencias
Skilled at understanding client needs and providing tailored solutions through attentive listening.
Experienced in planning, organizing, and executing virtual and in-person events with attention to detail.
Proven ability to resolve issues efficiently and build lasting customer loyalty across multicultural environments.
Fluent in English, Spanish, and Portuguese, facilitating effective cross-cultural interactions.
Educacion
Idiomas
Resumen
Experienced professional with a strong background in interpretation, event planning, and customer support across global industries. Skilled in multilingual communication, team leadership, and delivering exceptional client experiences.
Logros Clave
- Maintained high accuracy in multilingual interpretation, enhancing communication for international projects.
- Consistently exceeded transcription speed and quality targets at Amazon, supporting multilingual content delivery.
- Streamlined customer case handling at CISCO, improving resolution times for diverse global clients.
- Led and trained teams at DHL, boosting productivity and implementing high-quality processes for client service.
Experiencia
Interpreter / Event coordinator
Consecutively interpret conversations with ease and accuracy., Excellent Customer Service practices., Communicate with employers and company employees about project, event and campaign expectations and goals., Collaborate with employers, finance team and other team members on budgeting and allocating funds., Managed deadlines and progress across the team to ensure the project is delivered on time and on budget., Organize third party providers and vendors to deliver elements that can’t be produced in-house., Overseeing the delivery of projects and adjusting as necessary to ensure they are delivered to specifications and high standards., Collect and analyze feedback from customers and other project users to gauge satisfaction and success.
Transcriptionist / QA analyst
Exceeds company goals by maintaining 15-25 typing speed transcribing audios to Portuguese, English and Spanish and ensuring QA and velocity goals compliance., Orchestrates reports tickets for upper management while identifying language differences boosting operational knowledge., Data entry., Referencing through several websites., Monitored audios to assess associate's performance, in accordance with standard policies and procedures., Identified areas requiring additional training and/or coaching., Provided reporting of audio quality scores and identified trends.
Customer Service Representative
Examined 100+ daily cases performing discount and proforma configuration, correct order placement and active follow up to multicultural clients from US, India and Middle East countries., Trained 10+ India representatives while performing direct client calls reporting daily production, resulting in successful process migration and development of outstanding cross-functional collaboration abilities.
Team Lead
Analyzed 100+ daily client cases through phone call and email, recognized for quick and efficient production being able to accelerate new hires performance., Designed and implemented 4+ high quality follows up templates benefiting 40+ customer representatives., Scheduled daily queue production for 10+ representatives guaranteeing all production was fairly distributed, achieved exceptional clean queue maintenance., Engineered 3+ daily reports to Supervisor while acting as trusted back up for no shows or urgent issue resolution necessities., Orchestrated team building activities implementing money saving strategies that generated future budgets for future activities.