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Jean
Call Center Agent
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Competencias
Provided customer inquiries, support, and resolution in a call center environment.
Accurately documented customer information and handled data within CRM platforms.
Managed inbound and outbound calls maintaining professionalism and effective communication.
Proficient in Microsoft Word, email, and fast typing for effective customer support.
Resolved customer issues calmly, maintaining satisfaction and call quality.
Educación
Idiomas
Resumen
Dedicated entry-level call center agent with a year of experience in handling customer interactions, documenting data accurately, and maintaining high standards of professionalism and compliance.
Logros Clave
- Handled inbound and outbound call simulations adhering to U.S. call center standards.
- Practiced active listening and call control, improving customer interaction quality.
- Documented customer information accurately in CRM systems, contributing to efficient data management.
Experiencia
Entry-Level Call Center Agent
Handled inbound and outbound call simulations following U.S. call center standards, Practiced active listening, call control, and professional customer interaction, Assisted customers with inquiries, basic support, and issue resolution, Documented customer information accurately using CRM systems,...