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Angélica
Bilingual Customer Service Agent with 5+ years in healthcare and retail
Contacto
Competencias
Provided customer support via inbound calls, chats, and emails in bilingual environments.
Demonstrated effective communication skills in English and Spanish for client interactions.
Resolved customer grievances and managed client success cases in insurance and healthcare sectors.
Set appointments and registered patients within healthcare organizations.
Handled inquiries through calls, chats, and emails across multiple platforms.
Educacion
Idiomas
Resumen
Experienced in managing customer relations and resolving issues in healthcare, insurance, and retail environments. Skilled in multichannel communication and conflict resolution.
Logros Clave
- Supported diverse client needs across healthcare, insurance, wine retail, and debt relief sectors
- Handled multiple communication channels: calls, emails, and chats in a bilingual setting
- Progressed from Customer Service Representative to Grievance Resolution Coordinator and Client Success roles
Experiencia
Bilingual Agent
Clover Health Insurance: Bilingual Customer Care Representative., Clover Health Insurance: Grievance Resolution Coordinator., Direct Wines: Customer Service Representative., Direct Wines: Credit Hold Agent., Fanatics: Inbound calls, chats and emails Customer Service Representative, remotely.
Bilingual Agent
National Debt Relief: Client Success Representative.
Appointment Setter
Appointment setter/patient registration specialist.