Anibal - Ingeniero de software con 5 años de experiencia en desarrollo web y backend

Aplicó Python para crear soluciones robustas y eficientes en proyectos variados.

Coordina tareas y recursos para cumplir con los plazos establecidos en desarrollo de software.

Diseñó y optimizó bases de datos para mejorar el acceso y manejo de información.

Colaboró eficazmente en equipos multidisciplinarios en entornos ágiles.

Led strategic quality improvement initiatives in partnership with operations leadership and client stakeholders, achieving a 5% increase in quality scores within five months., Developed monthly calibration frameworks, achieving a 50% reduction in variance., Created and delivered performance reports and trend analyses used in monthly and quarterly business reviews, supporting data-driven decision-making., Facilitated ongoing coaching and feedback sessions, leading to a 12.5% improvement in process adherence related to documentation.

Monitored and analyzed key quality metrics to identify trends and improvement opportunities., Partnered with the Learning & Development team to optimize training programs based on quality findings, improving onboarding effectiveness and compliance., Developed dashboards and reports to streamline quality monitoring and enhance operational visibility., Delivered structured RCA reports and proposed corrective actions to address performance gaps.

Delivered frontline support to U.S. banking customers, consistently exceeding KPIs in QA, and NPS; while ensuring full compliance with banking protocols and data security standards., Served as Subject Matter Expert (SME) and mentor during training and nesting phases.