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Daniel
Customer Service Representative with focus on client communication and dispute resolution
Contacto
Competencias
Communicates effectively with clients to resolve account issues and enhance customer experience.
Handles fraud disputes and analyzes statements to ensure accurate account management.
Provides floor support and assists colleagues to meet team objectives.
Utilizes IT essentials, Cisco, and LibreOffice for daily operational tasks.
Educación
Idiomas
Resumen
Experienced in handling client inquiries, dispute resolution, and team support within the financial services sector.
Logros Clave
- Handled client calls to resolve credit card account issues using effective soft skills
- Processed payments, opened fraud disputes, and analyzed statements to support account security
- Provided floor support and assisted colleagues, contributing to team goal achievement
Experiencia
Customer Service
Handling calls with clients to resolve problems or questions with credit card bank accounts applying soft skills in order to have a better communication., Application of payments, opening of fraud disputes, statement analysis., I provide floor support, assisting colleagues with calls and resolving issues to reach our team goals.