Experienced Digital Marketing Specialist with a strong background in campaign management, content creation, and digital strategy. Skilled in leveraging analytics and social media to drive brand growth.
Developed and curated content for various digital platforms including blogs, social media, and email campaigns.
Maintained and grew social media channels, engaging with audiences and analyzing performance metrics.
Optimized website content for search engines and managed paid advertising campaigns.
Utilized analytics platforms like Google Analytics to monitor campaign performance and generate reports.
Studio6
Developing and maintaining client relationships, ensuring high levels of customer satisfaction, Identifying sales opportunities and supporting business growth initiatives, Coordinating cross-functional teams to deliver tailored solutions for clients
Rynair
Handling customer service tasks: bookings, amendments, refunds, and complaints, Back-office support, including Special Assistance coordination, Training and onboarding new staff members, Participation in management brainstorming sessions, contributing improvement ideas, Efficient problem-solving to enhance customer satisfaction
Europe Assistance
Coordinating assistance cases (vehicle recovery, replacement cars, accommodation, travel arrangements), Maintaining communication with clients, service providers, and international offices, Monitoring case progress and tracking customer satisfaction, Quick decision-making in crisis situations and efficient allocation of logistical resources
Local Government of 8th District
BA
MA
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