Anna

Demonstrated experience with Microsoft Office (Word, Excel, Outlook).

Demonstrated experience with Stock control and GRV processing.

Demonstrated experience with Document preparation and record management.

Demonstrated experience with Administrative and organisational skills.

Demonstrated experience with Attention to detail and accuracy.

Receive, inspect, and process returned stock from stores, suppliers, and customers in accordance with company return policies.. Capture Goods Returned Vouchers (GRVs) accurately on the system, ensuring correct pricing, quantities, and reasons for return.. Verify supporting documentation such as invoices, delivery notes, and credit requests to ensure audit compliance.. Work with suppliers, warehouse supervisors, and store staff regarding discrepancies, damaged goods, shortages, and incorrect deliveries.. Ensure returned merchandise is correctly classified, labelled, and routed for resale, repair, or disposal.. Maintain organized filing and electronic records for traceability and internal controls.. Assist with stock counts, variance investigations, and general warehouse administration when required.

Identifying and understanding client requirements and preferences. Resolving and addressing client complaints in a professional manner. Ensured correct product placement, pricing, and stock rotation according to company merchandising standards.. Monitored stock levels on the sales floor and coordinated replenishment to prevent out-of-stocks and overstocks.. Executed promotional displays and seasonal layouts to maximize product visibility and sales.. Conducted regular stock checks and reported damaged, expired, or slow-moving items.. Assisted customers with product information and addressed queries in a professional and courteous manner.. Resolved customer complaints and escalated issues when necessary to maintain customer satisfaction.

Maintained attractive and well-organized product displays in line with brand and store guidelines.. Ensured accurate pricing, labelling, and shelf readiness of merchandise.. Assisted with receiving stock and organizing inventory in storage and on display.. Performed stock rotation to minimize losses due to expiry or damage.. Supported sales staff by ensuring product availability on the shop floor.. Built positive working relationships with store staff and supervisors.