Results-driven Project Manager with extensive experience in compliance and stakeholder management, delivering impactful national projects in government settings.
Exceptional ability to convey complex information clearly and professionally in written form.
Skilled in overseeing project progress and ensuring alignment with goals and timelines.
Proficient in building and maintaining relationships with diverse stakeholders to ensure project success.
Experience in designing and delivering training programs to enhance staff performance and compliance.
HM Revenue and Customs (HMRC)
Communicated clearly with a wide range of stakeholders, ensuring information was accurate and well understood. Managed sensitive information with professionalism and discretion. Monitored project activity and ensured adherence to rules, policies, and procedures. Resolved issues quickly and maintained a calm, solution-focused approach. Worked independently while coordinating with wider teams
HM Revenue and Customs (HMRC)
Handled sensitive cases requiring clear, professional written communication. Reviewed and processed information in line with strict guidelines. Managed multiple cases while maintaining accuracy and attention to detail. Supported customers by explaining processes clearly and respectfully. Maintained confidentiality at all times
Department for Work and Pensions (DWP)
Supported individuals through one-to-one conversations, often in sensitive situations. Used strong listening and communication skills to provide guidance and resolve concerns. Managed challenging interactions calmly and professionally. Maintained accurate records of interactions and outcomes. Worked both independently and as part of a team
MSc
BSc
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Mindset Social Care
Communicated with staff and stakeholders to support service improvements. Handled sensitive client-related information with care and confidentiality. Supported team members and contributed to a positive working environment. Assisted with documentation and reporting
HM Revenue and Customs (HMRC)
Led complex, high impact national projects that influenced government policies on border and trade regulations, ensuring that objectives were met within strict time, cost, and quality constraints.. Managed stakeholder relationships across multiple governmental departments, industry regulators, and external agencies.. Implemented rigorous risk management strategies, identifying and mitigating operational risks across multiple project streams.. Delivered a key legislative compliance project on time and under budget, affecting over 10,000 UK businesses.. Developed a comprehensive project reporting framework that enhanced real time visibility into project KPIs.. Managed multimillion pound budgets across several project streams, ensuring efficient use of resources and achieving a 5% cost reduction through optimised resource allocation and vendor management.. Led cross functional teams of up to 50 staff in high pressure environments, applying Agile methodologies to streamline processes.
HM Revenue and Customs (HMRC)
Spearheaded the High-Income Benefit project, delivering compliance within 10% shorter timelines and achieving regulatory goals while staying within budget.. Trained and onboarded over 300 new staff across 4 complex compliance projects.. Collaborated with senior leadership to develop and implement standard operating procedures, user guides, and working instructions.. Maintained strong stakeholder relationships by establishing a customer feedback mechanism.. Led project workshops to expedite knowledge transfer and ensure that cross functional teams were aligned with project objectives.. Implemented change management processes to adapt to evolving project requirements.. Ensured compliance with Gateway Reviews and audits, driving an improvement in compliance adherence by 15%.. Mentored and coached junior team members.
