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Anthony
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Competencias
Demonstrated experience with Business Development.
Demonstrated experience with Team Leadership.
Demonstrated experience with Process Optimization.
Demonstrated experience with Data Reporting.
Demonstrated experience with Salesforce CRM.
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View Anthony's professional profile on CazVid.
Experiencia
Sales Manager
Directed payroll and financial tasks, ensuring compliance and accuracy., Boosted team performance through supervision, coaching, and development initiatives., Collaborated with Finance and HR departments to maintain payroll compliance., Implemented training programs that enhanced service quality and resolution capabilities., Elevated departmental service standards and consistently surpassed expectations., Identified performance risks and introduced proactive solutions to minimize issues.
Sales Expert
Conducted outbound and inbound calls to promote and sell company services., Strengthened campaign performance by sharing strategies and collaborating with peers., Delivered tailored solutions to improve customer satisfaction and loyalty., Addressed objections and complaints effectively, converting cancellations into renewals., Introduced improved sales scripts to optimize team performance., Organized coaching sessions to share best practices across the sales team., Enhanced cross-departmental communication strategies to ensure consistency.
Sr. Quality Analyst / Data Analyst
Delivered insights from quality monitoring to drive process improvements., Documented incident resolutions in ticketing systems to ensure transparency., Partnered with leadership to align training with identified performance gaps., Analyzed performance data to support training and coaching strategies., Strengthened audit readiness through improved quality assurance practices., Provided actionable feedback to management to enhance operations.
CS / Sales Agent
Assisted customers with orders, billing, claims, and product inquiries., Promoted and sold company products tailored to customer needs., Coordinated with logistics to manage replacements, refunds, and billing processes., Delivered consistent, high-quality service to improve client satisfaction and retention.
Insurance CS and Collections Supervisor
Led and developed a customer service and collections team through training and evaluations., Ensured strict compliance with data privacy regulations and audit standards., Implemented training initiatives to enhance first-call resolution and service quality., Guided the team in achieving collection targets and maintaining consistent results., Secured strong compliance outcomes in internal and external audits., Fostered team engagement through mentorship and professional growth initiatives.