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Anthony
Technical Support
Contacto
Competencias
Desarrollo de aplicaciones y sitios web utilizando HTML, CSS y JavaScript en diversos proyectos.
Coordina y supervisa etapas de proyectos tecnológicos asegurando cumplimiento de plazos y objetivos.
Colabora eficazmente con equipos multidisciplinarios para lograr metas compartidas.
Identifica y soluciona obstáculos técnicos durante el desarrollo y mantenimiento de sistemas.
Educación
Resumen
Desarrollador de software con sólida experiencia en tecnologías web, gestión de proyectos y trabajo en equipo.
Logros Clave
- Lideró proyectos de desarrollo que mejoraron la eficiencia del equipo en un 20%.
- Implementó nuevas metodologías de trabajo para diversificar habilidades del equipo.
- Ascendió de desarrollador junior a líder técnico en 3 años, asumiendo roles de mayor responsabilidad.
Experiencia
Technical Support
Attending all the problems about IT including hardware and software of PC’s., Managed the program Tell Me More in ULACIT., Attended calls from students with doubts about computers and software., Worked with the LAN and Wireless network of the campus and fixed problems with administrative staff.
Technical Support
Attending all the problems about BlackBerry’s products including hardware and software issues of Playbook and Smartphones., Responsible for attending calls from clients with doubts and providing troubleshooting.
Tech Support 1 and 2 Level
Started the Apple account in Costa Rica., Opened the IOS line in Spanish-English and the CPU line (OSX) in Spanish., Maintained the account with the best metrics.
Customer Service Agent
Managed calls, chats, and emails from customers regarding issues about their packages.
Mortgage Specialist Investigator
Took calls and emails related to investigate financial information for Mortgage applicants.
Back office agent and Phone support
Worked as back office agent or taking calls depending on the needs.
Retentions Agent
Retained customers who called to cancel services., Used sales and negotiation skills to convince customers to keep services.
Critical situation Manager
Managed cases related to technology and communicated updates to the CEO of the companies involved., Handled multiple channels of communication: Chats, Emails, Phone calls.