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Antoine
Territory Manager
Contacto
Competencias
Provided coaching, team leadership, and conflict resolution to improve customer satisfaction and team performance.
Utilized Excel, Word, and PowerPoint for report creation, document management, and presentation in various roles.
Digitized and organized physical and digital records, supporting administrative and operational workflows.
Handled sales reports, customer interactions, and service-oriented tasks at Franco Racquet Sports.
Managed legal complaints and coordinated compliance efforts in the hospitality and tourism sector.
Educación
Idiomas
Resumen
Skilled professional with over 8 years in customer service, sales, and administrative roles across diverse sectors. Adept at team leadership, record management, and ensuring operational compliance.
Logros Clave
- Led weekly team meetings at Booking.com to improve performance and operational efficiency.
- Managed legal complaints and coordinated with legal teams, enhancing compliance with tourism regulations.
- Digitized and organized physical records at the Suba District Mayor’s Office, improving accessibility and efficiency.
Experiencia
Territory Manager
Sales report, Calendar management oriented to services, Sales and customer service, Use of Microsoft tools.
Senior Customer Service Representative
Led weekly team meetings to improve performance and resolve operational challenges., Managed legal complaints related to tourism regulations and coordinated with legal teams., Supervised BPO operations, ensuring compliance with service standards and KPIs., Provided coaching and support to new...
Archive Assistant
Digitized and organized physical records for improved accessibility and efficiency., Oversaw departmental operations and supported administrative processes., Collaborated with internal teams to streamline document management systems.