Demonstrated experience with Microsoft Office.
Demonstrated experience with Google Docs.
Demonstrated experience with Windows OS.
Demonstrated experience with Internet.
Capgemini Group
Monitored inventory levels and stock availability to ensure timely and accurate order fulfillment., Maintained proactive communication with clients regarding order status, addressing potential delays and implementing effective solutions to uphold customer satisfaction.
Intouch CX
Guided customers through installation procedures for security systems, delivering clear, step-by-step support tailored to varying technical skill levels., Fostered customer confidence by providing expert assistance, ensuring a smooth and secure setup experience.
Intouch CX
Provided personalized assistance to customers throughout their purchasing journey, offering expert guidance on tools, materials, and product suitability., Identified customer needs and recommended effective solutions to support successful project outcomes. Actively contributed to sales performance by ensuring customer satisfaction and confidently closing deals.
Pastry Chef
International Cook
Professional Baker
Environmental Engineering Studies
Politics and Citizen Education diploma
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Demonstrated experience with Cloud applications.
Intouch CX
Provided personalized assistance to customers throughout their purchasing journey, offering expert guidance on tools, materials, and product suitability., Identified customer needs and recommended effective solutions to support successful project outcomes. Actively contributed to sales performance by ensuring customer satisfaction and confidently closing deals.
Culinary Internship
Gained experience in fast-paced, high-pressure environments, strengthening communication and teamwork., Developed a strong customer service mindset, attention to detail, and problem-solving abilities. Learned to multitask and manage stress effectively, skills transferable to customer support roles.
NCO Star Communications
Provided tailored solutions for cable, internet, and phone services, ensuring customers received the best plans and equipment for their needs., Consistently achieved high customer satisfaction by resolving inquiries efficiently and delivering clear, personalized guidance., Supported sales growth by recommending service upgrades and equipment that improved customer experience and retention.
Francisco Marroquín University
Communicated complex information clearly and effectively to diverse audiences., Applied problem-solving and conflict resolution skills to support individual needs., Demonstrated patience, empathy, and adaptability in high-demand situations.
M&M Distribution Company
Delivered professional communication and customer support through phone, email, and in person. Managed scheduling, correspondence, and records with accuracy and attention to detail., Coordinated tasks efficiently while prioritizing deadlines in a fast-paced environment. Maintained confidentiality and demonstrated reliability in handling sensitive information.
