Dedicated customer service professional with over 3 years experience at Walt Disney World, adept at managing guest inquiries, resolving issues efficiently, and supporting diverse audiences in fast-paced environments.
Delivered frontline service, assisting diverse guests with inquiries and resolving issues in high-demand settings.
Addressed and resolved customer incidents following protocols to ensure safety, satisfaction, and operational continuity.
Provided support in English and Spanish, facilitating clear communication with an international clientele.
Collaborated with cross-functional teams to uphold service standards and operational efficiency during busy periods.
Walt Disney World
Delivered frontline customer support in high-demand environments, assisting guests with inquiries, service issues, and operational concerns in real time., Resolved customer incidents following established procedures and escalation protocols to ensure safety, service quality, and satisfaction.,...
B.A.
BUSINESS AND CULTURAL STUDIES
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Followed established procedures for incident handling, documentation, and escalation to ensure consistent service quality.
