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Ariana
Senior Process & Continuous Improvement Agent
Contacto
Competencias
Demonstrated experience with Meeting Scheduling & Coordination.
Demonstrated experience with Administrative Support.
Demonstrated experience with Cross-functional Communication.
Demonstrated experience with Task & Deadline Tracking.
Demonstrated experience with Document Management.
Educación
Idiomas
Resumen
Senior Process & Continuous Improvement Agent open to new opportunities
Experiencia
Senior Process & Continuous Improvement Agent
Coordinate cross-functional meetings with team leaders to gather requirements, align expectations, and validate operational documentation.. Serve as primary contributor to mapping 25 operational processes and documenting 18 processes and 102 subprocesses, ensuring clarity and consistency.. Manage documentation reviews, incorporate stakeholder feedback, and coordinate final approvals with team leaders.. Track meeting action items and pending deliverables; send professional follow-up emails documenting decisions, responsibilities, and next steps.. Collaborate with a Process Office colleague on initiatives involving 7 process interventions and 5 process improvements.. Organize documentation and monitor workflows using Confluence, Monday.com, and Jira; support operational reporting and merchant credential coordination.
CX Support Agent
Communicated with customers and merchants to respond to inquiries and provide timely service-related support.. Managed support tickets and case updates in Freshworks, maintaining accurate records and tracking open issues.. Coordinated with internal teams to investigate incidents, follow up on critical cases, and support resolution within service expectations.