Demonstrated experience with Understanding Customer Needs.
Demonstrated experience with Responding to Difficult Customers.
Demonstrated experience with Customer Retention Strategies.
Demonstrated experience with Building Customer Trust and Loyalty.
Lionbridge Interpreter Services
Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics., Interpreted verbal conversations between individuals with limited English proficiency., Utilized specialized software applications to facilitate the translation process in a timely manner., Developed cultural competency skills through ongoing education in cross-cultural communication techniques., Provided simultaneous translation services for conferences, meetings, seminars and interviews., Interpreted conference calls and other workplace communications in real-time., Delivered real-time, accurate oral translations and interpretations for clients.
Alorica LTD
Educated clients on account services and resolved client inquiries regarding statement information and account balances., Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered., Provided primary customer support to internal and external customers., Helped a large volume of customers every day, with a positive attitude and focus on customer satisfaction., Troubleshoot customer smart appliances and educate customers on how to better use their smart devices.
Royalton Punta Cana Resort
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention., Liaised with housekeeping and maintenance staff to address requests and complaints made by guests., Used internal software to process reservations, check-ins and check-outs., Maintained transaction security by verifying payment cards against identification., Updated customer accounts with add-on room charges, minibar use and room service bills., Politely welcomed arriving guests, providing room keys and information on amenities and policies., Collected room deposits, fees and payments.
High School Diploma
Certificate
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Demonstrated experience with Issue and Complaint Resolution.
Zoetry Agua Punta Cana Hotel
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel., Maintained files and records by implementing effective filing systems that boosted efficiency and organization., Used internal software to process reservations, check-ins and check-outs., Kept accounts in balance and ran daily reports to verify totals., Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout., Confirmed relevant guest information and payment methods to prevent fraud., Register guests upon arrival., Room assignments upon arrival and room changes., Provide information on hotel facilities and services.
