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Arlan
IT Project Manager with 10+ years of experience in software development
Contacto
Competencias
Led multiple projects from initiation to closure, aligning with business goals and managing scope, schedule, and resources.
Implemented Agile practices in software development teams to improve product delivery cycles and team collaboration.
Facilitated communication between technical teams and clients, ensuring requirements were understood and expectations managed.
Identified potential project risks early and developed mitigation strategies to minimize impact on project outcomes.
Experience managing all phases of software development, from planning through deployment and maintenance.
Educacion
Resumen
Dedicated IT project manager with over 10 years of experience leading software development initiatives, streamlining processes, and ensuring successful project delivery across diverse industries.
Logros Clave
- Led a team of 15 during a large-scale enterprise software rollout, ensuring on-time delivery and stakeholder satisfaction.
- Streamlined project workflows, reducing delivery times by 20% and improving team efficiency.
- Managed cross-functional teams across multiple locations, coordinating tasks and resources effectively.
Experiencia
Customer Service Representative
COSTCO Annual / Ongoing Enrollment, To help patient on their Annual Enrollment on their Health Benefits., Answer question on their participants insurance coverage.
Customer Care Specialist
Streaming Disney plus and Hulu, To help customer on their flawless streaming by updating their payment method, troubleshoot their streaming platform.
Customer Care Specialist
Streaming Disney plus and Hulu, To help customer on their flawless streaming by updating their payment method, troubleshoot their streaming platform.
Senior Customer Representative
To answer the que and transfer the caller to the correct department., To request return of the medical devices.
Technical Engineer Internet Account
To help customer on the basic troubleshooting for their internet service for final resolution will be for dispatch., Investigate the trouble with the modem of the customer if can be troubleshoot on their side but if not a dispatch for field tech will be highly recommended for a final resolution.
Financial Account (Chime)
To investigate financial disputes, either approved or deny them., Receiving emails from the customer about their financial disputes from our client., Investigate their claim and wait for the responds of each major banks if the claim is valid or not.
Health Account (DJO)
Providing Healthcare for bracing and support., Receiving inbound calls to get the sales representative the products that they need also for return., Applied for Customer Care inbox receiving complaints and returns, on November 2018 transfer to Order Management to provide transfers products from one warehouse to another.
DTV/ATT Sales
Providing DTV and AT&T products, Receiving inbound calls, and allow customer to know more about DTV and AT&T products., Must close the sales by the end every call.
SPIRIT AIRLINES
Assist customer with their airline reservation, Assisting customer with their reservations, luggage, inquiries about cancellation and delayed flights.
DTV/ATT
Assist customers on their billing concerns and sold ATT products., Answer all inquiries about customer bills, e.g., why there is a difference in bill from last month and the current month billing also sold high-speed internet from U verse.
Assist customers in tracking, returning their auto parts., Assist customers/callers in ordering the correct auto parts for their vehicle before transferring it to the sales team.
Assist the Spiritual Adviser during Mass, Handle Retreats and Recollections, etc. of the TVET Scholars for marginalized students., Coordinate with other Campus Ministers to prepare for the Community Mass in the School.
Assist Virgin Mobile customers with their phone issues, i.e., activation, programming, basic troubleshooting, etc., Assist them in the minimum possible time (first call resolution) so that the customers will not call back on the same issue.