Dynamic travel professional with extensive leadership in revenue generation, operational management, and corporate travel. Proven ability to develop strategies that enhance business growth and customer satisfaction.
Expertise in boosting revenue streams through strategic planning and effective sales initiatives.
Proficient in overseeing daily operations, ensuring process efficiency and service quality.
Skilled in designing marketing strategies and driving sales growth in competitive markets.
Deep knowledge in managing corporate travel logistics and client relations.
ARTravel & Tours Inc.
Overall responsible and accountable for the revenue generation of the travel agency.. Responsible for sales & marketing development, business development, staff/financial management, and daily operational management of the company.. Developing strategies to hit or exceed sales targets, regardless of services or product offered.. Promoting and marketing the business to new and 'niche' markets;. Managing budgets and maintaining statistical/financial records;. Selling travel products and tour packages. Sourcing products and destinations, to meet consumer demands for bespoke travel and sustainable tourism;. Taking part in familiarization visits to new destinations, in order to gain information on issues and amenities of interest to consumers;. Liaising with travel partners, including airlines and hotels, to manage bookings and schedules often one year in advance;. Dealing with customer enquiries and aiming to meet their expectations;. Overseeing the smooth, efficient running of the business.. Constantly motivating the sales team to hit their targets and thus ensure the profitability of the company;. Meeting regularly with team leaders to give them sales figures and plan how they approach work;. Meeting company directors who advise on strategy, and finding out about any local issues and trends;. Coordinating the recruitment, selection and retention of staff, payroll matters, and staff training;. Organizing incentives bonus schemes and competitions;. Communicating with sales consultants and providing encouragement, help and advise;. Dealing with disciplinary matters and customer complaints;. Representing the company for group incentives and corporate bids for in-house travel;. Responsible for accreditation of suppliers;. Submitting regular reports to the President;. Performing other related tasks assigned from time to time.. Directed daily operations to enhance service delivery and customer satisfaction.. Developed strategic partnerships with local vendors to expand service offerings.. Implemented training programs to improve staff performance and operational efficiency.. Analyzed market trends to identify new business opportunities and optimize pricing strategies.. Oversaw financial management, ensuring budget adherence and cost control measures.. Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Master of Science
Bachelor
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BCD PHILSCAN TRAVEL and TOURS INC.
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