Arthur

Okay, yeah, well, this is an easy one because as I mentioned before, I am a team player. So when I was a debt collector for a first, second, and third-party collection agency, I did that for almost seven years. I was a top collector almost every month, right? So at the end of every month, my colleagues would let me know that they're missing deals in order for them to hit their goal, which is money. If you hit gold, there's money involved, obviously. So I would always have a lot of payments just already set up just to give to them in order for them to get to their goal and have extra money in their pockets, extra money in their pockets, and extra money for me as well. It's a win-win situation. Definitely, I am a team player. I like to succeed and I like to see my colleagues succeed as well because it's not about having one MVP player in a team. It's about a whole dream team, right? It's all about having all of us being successful at the same time. And that's what, that's what makes the best environment in a work group, you know, working in a group and being a team player basically. That's what I am. Most definitely a team player, and I'm here to help if I can help, fine. If I can't, I will look for help as well because I always need it. I love to learn every day.

Okay, yeah, adapting quickly, definitely, you know, um, we're humans, so sometimes you're not having a good day, but you can't really take it out on people with the phones, right? Because there will be people calling in with bad attitudes and you can't take it personal. So sometimes I have been at that point when I don't feel good, but I can't demonstrate that on the tone of voice that I have with my client, right, or the prospect. So basically, I tell them that I understand their situation. Unfortunately, they had to go through something like that, but hopefully I can make their day better. And that's what I do, you know, I convince people that I do care and I show them that I do care by giving them the best attention that I can give them quality attention, right, and the best. I am very passionate on being on the phones. I love helping people and serving. I'm a Christian man, so I try to do the best that I can. And yeah, I could adapt very quick and to changes, definitely. Thank you very much.

Yes, most definitely I do. I am a problem solver, you know, a lot of people when I worked at Dish Network that called in are elderly people, right? So they're not really tech savvy, I should say. So I go through step by steps and since I was a sales rep, they would call for customer service, I will help them, but at the same time, I will sell them the benefit of having better equipments, are easier to work around with, and having the same controller, right? Because people are used to having like, not changing things at that type of age, right? The elderly don't like changes. So I would tell them that they can keep the same control and go step by step through them with the new equipment, right? I will tell them about the new equipment, and they would love it, you know, as I use my empathy to break ice with them, I think I'm very good at that. So yeah, I am a problem solver, definitely.

Well, when I was a travel agent, I did that for nine years. I multitask. I actually maybe had two, three calls maybe at the same time, you know, going back and forth, trying to give each client all my time and being organized, definitely I multitask. I love being on the phones. I'm very empathetic. I love breaking ice with clients. I know how to speak to them. I know how to hear them. I'm empathetic with them as well. So I multitask every call and I can definitely manage that. I like to be on the phones. That's my thing. I also, I am a team player as well. So if I need any help or I'll maybe ask someone else, or if I can help someone as well, because I like to succeed and I like the team to succeed with me. I'm not selfish. I don't want to be the only one.