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Arturo
AI Prompt Writer with 3+ years in Quality Assurance and Customer Service
Contacto
Competencias
Handled customer calls and provided solutions following client policies and procedures.
Audited chats, emails, and calls to ensure compliance and improve agent performance.
Created prompts and provided feedback to train and improve AI models for various projects.
Produced reports and documentation for project development and client communication.
Proficient in Amazon Connect, Microsoft Office, Salesforce, and collaboration tools like Zoom and Teams.
Educacion
Idiomas
Resumen
Experienced in AI prompt training, quality assurance, and customer support with strong documentation skills.
Logros Clave
- Trained AI models through prompt writing and feedback to enhance accuracy and performance.
- Ensured quality and compliance by auditing customer interactions and supporting translation projects.
- Developed project documentation and reports for Volkswagen during an engineering internship.
Experiencia
AI trainer (Prompt Writer)
Prompt writer to train AI models for different projects., Audit AI models using according to the client rubric to improve the AI prompts., Provide the feedback to the AI model so the AI can be accurate.
Quality Assurance Associate
Read chats, emails and listen to call to make sure that the interaction accomplish with the correct procedure and with the policies of the client., Provide to correct feedback in the audits so the supervisors can coach the agents correctly., Take notes of the client’s meeting and provide that...
Customer Experience Agent
Took calls and provide solutions to the caller issues, always following the client’s policies and procedures.
Internship as Project Engineer
Developing a new project from Volkswagen., Creating all the documentation., Making reports for the client., Training and informing workers.