Arturo - AI Prompt Writer with 3+ years in Quality Assurance and Customer Service

Handled customer calls and provided solutions following client policies and procedures.

Audited chats, emails, and calls to ensure compliance and improve agent performance.

Created prompts and provided feedback to train and improve AI models for various projects.

Produced reports and documentation for project development and client communication.

Prompt writer to train AI models for different projects., Audit AI models using according to the client rubric to improve the AI prompts., Provide the feedback to the AI model so the AI can be accurate.

Read chats, emails and listen to call to make sure that the interaction accomplish with the correct procedure and with the policies of the client., Provide to correct feedback in the audits so the supervisors can coach the agents correctly., Take notes of the client’s meeting and provide that...

Took calls and provide solutions to the caller issues, always following the client’s policies and procedures.

Developing a new project from Volkswagen., Creating all the documentation., Making reports for the client., Training and informing workers.