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Asdrual
Fraud & Technical Support Specialist with 8 years in Banking and Tech
Contacto
Competencias
Provided technical assistance and customer support via chat and phone, ensuring high satisfaction.
Investigated and resolved fraud cases, monitored financial transactions, and collaborated on fraud risk mitigation.
Directed construction projects from planning to completion, supervising teams and managing budgets.
Handled collections, disputes, and recovery efforts within banking, ensuring compliance and customer retention.
Utilized CRM systems, banking platforms, and basic networking knowledge (CCNA) in operational tasks.
Educación
Idiomas
Resumen
Experienced in fraud analysis, technical support, and construction management, with strong communication and problem-solving skills across industries.
Logros Clave
- Resolved diverse technical issues and promoted cost-saving strategies at Genpact.
- Directed construction projects ensuring safety and compliance, managing teams effectively.
- Investigated and resolved multiple fraud cases across banking departments, enhancing compliance and customer trust.
Experiencia
Tech Support, Fraud prevention & Savings Specialist
Delivered technical assistance and savings solutions to clients via chat and phone, ensuring high-quality service and customer satisfaction., Diagnosed and resolved software and hardware issues, guiding users through troubleshooting steps., Promoted cost-saving strategies and retention offers,...
Construction Manager
Directed construction projects from planning to completion, ensuring compliance with safety standards, timelines, and budget constraints., Supervised subcontractors and labor teams, maintaining high standards of workmanship and productivity., Implemented project tracking systems to monitor...
Banking Specialist & Fraud Analyst
Provided expert support across multiple banking departments including Fraud, Collections, Disputes, CRT, and Core Services., Investigated and resolved fraud cases, ensuring accuracy and compliance with financial regulations., Excelled in collections and dispute resolution, consistently meeting...