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Competencias
Demonstrated experience with Guest service & reception.
Demonstrated experience with Housekeeping & room preparation.
Demonstrated experience with Telephone enquiries.
Demonstrated experience with Check-in / check-out support.
Demonstrated experience with Complaint handling.
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Professional profile
Experiencia
Receptionist / Housekeeper / Resort Attendant
Prepared guest rooms for check-in, including beds, linen and towels.. Cleaned and sanitised bathrooms and guest areas to maintain hygiene standards.. Restocked toiletries, coffee, tea, water and refreshments.. Maintained dining rooms, lounges, hallways and outdoor public areas.. Washed, dried and organised guest-house linen and supported housekeeping operations.. Reported maintenance issues and helped ensure rooms met required standards.. Welcomed guests and handled enquiries, requests and complaints professionally.. Answered calls, responded to emails and supported reception and administration.. Processed payments, managed guest accounts and followed up on outstanding balances.. Captured daily statistics, maintained records, counted cash and assisted with stock counts.
STUDENT TEACHER / VOLUNTEER
Supported school activities as a volunteer and communicated professionally with learners and staff.. Demonstrated reliability, organisation, teamwork and willingness to learn.