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Asiphile
Inbound Retentions and Sales Advisor at CONCENTRIX CVG PTY-LTD
Contacto
Competencias
Expert in handling customer inquiries and resolving issues to enhance satisfaction.
Proficient in leveraging sales techniques to drive revenue and achieve targets.
Skilled in prioritizing tasks effectively to meet deadlines in a fast-paced environment.
Highly adaptable to changing environments and customer needs, ensuring continuous improvement.
Familiar with using CRM tools to manage customer interactions and data effectively.
Educación
Idiomas
Resumen
Dynamic inbound sales and retentions advisor with extensive experience in customer service and technical support across various industries.
Logros Clave
- Successfully upgraded customers to the latest devices while managing complaints and ensuring high customer satisfaction.
- Achieved sales targets consistently in both inbound sales and retentions roles through effective objection handling.
- Streamlined customer delivery tracking processes, enhancing efficiency and customer experience.
- Coached new team members in complaint handling and customer service excellence, contributing to overall team performance.
Experiencia
Inbound Retentions and Sales Advisor
Offering devices, accessories, laptops and tablets.. Data and SIM plans. Tracking customer deliveries. Upgrading to latest devices. TV and Broadband. Complaint Handling procedures. Maintenance of productivity as well as adherence. Handling customer enquiries. Send customer agreements(CCAs) to customers to verify acceptance of contract
Inbound Sales Advisor
SiriusXM USA. Objection Handling. Technical Support. Adding music to vehicles and mobile devices. B2B Sales
Energy Customer Service Advisor
British Gas UK Energy Campaign. Smart meter booking appointments. Payment plans. Direct debits. Taking payments securely. Objection handling and complaints
Voice, Webchat, Quality Analyst and Email Customer Service Support
Boost Energy UK campaign. Smart meter appointment booking. Payment plans. Webchat and emails support. Call listening. Coaching
Email Customer Support
Data capturing. Administrative support. Refunds. Delivery tracking. CRM Tools