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Astrid Chitay Herrera's avatar
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Astrid Chitay Herrera

Guatemala City, Guatemala, Guatemala

Customer Service Agent with 4+ years in Telecommunications and Logistics

  • Managed customer inquiries and complaints across multiple companies, ensuring customer satisfaction.
  • Handled diverse issues including product orders, account management, and service reservations.
  • Supported database population efforts, contributing to improved customer contact records.
Customer Service
Advanced
Provided support and resolutions to customer issues, fostering loyalty and satisfaction.
Conflict Resolution
Intermediate
Effectively managed customer complaints and disputes across various roles.
Adaptability
Intermediate
Adapted quickly to different company cultures and customer needs in diverse settings.
Database Management
Beginner
Assisted in populating and managing contact information datasets.
Technical Skills
Intermediate
Utilized Microsoft Excel for data entry and record keeping.

Languages

Spanish
Native
English
Advanced
See Full Skillset on CazVid
OCT 2021 - PRESENT
Customer service agent
Intouch Cx
Resolving issues related to product orders, losses, damages, rewards account management, and customer complaints., Ensuring customer satisfaction and loyalty through effective communication and proactive solutions.
JUN 2021 - OCT 2021
Customer service agent
Conduent Inc.
Assisting customers with car rental reservations, collections, and complaint resolution.
SEP 2020 - FEB 2021
Customer service agent
Alorica Comunicaciones Guatemala
Assisting clients with telecommunications accounts, payments and device purchases.
SEP 2019 - DEC 2019
Intern
DHL Express
Helping populate databases with contact information for potential customers.
View Complete Work History
🎓
Galileo University of Guatemala
Bachelor’s in business management
Completed Present
🎓
IMB-PC Colegio Bilingüe
Degree in computing
Completed 2019
See Education & Certifications
✨

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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