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Astrid
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Competencias
Demonstrated experience with Effective communication.
Demonstrated experience with Organized.
Demonstrated experience with Document Management.
Demonstrated experience with Planning.
Educacion
Idiomas
Experiencia
Dispatcher, Pre-Approval Specialist
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues., Collect and document the details of claims and coordinate the deployment of a specialized technician, ensuring appropriate assignments are made according to the various types of failures reported by the customer., Conduct a thorough analysis of the liability limits outlined in each contract to identify and propose cost-effective solutions that address both business requirements and customer concerns.
Program Ready Trainer II
Enhanced program effectiveness by developing and implementing comprehensive training modules for new staff., Improved trainee retention rates by designing engaging and relevant course materials tailored to participant needs., Delivered high-quality training sessions with a focus on real-world application and hands-on learning experiences., Collaborated with team members to create dynamic group activities that fostered teamwork and problem-solving skills., Assisting throughout various phases of the training process, including Induction, Product Training, and Nesting.
Customer Service Representative, SME, Back Office Agent
Oversaw receiving calls/chats to offer support to different customer's concerns and keep a good level of customer satisfaction in each interaction., As SME, offered support to the team to resolve customer's issues and shared best practices., As Back Office representative had the opportunity to work with Gift cards escalations and resolve customer complaints regarding Claims and other inquiries.