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Astrid
Customer Service Agent
Contacto
Competencias
Led planning, execution, and monitoring of IT projects to ensure delivery aligns with strategic objectives.
Participated in all phases of software development, from requirements gathering to deployment.
Oversaw project budgets and financial planning to ensure cost-effective operations.
Directed and motivated teams to meet project milestones and quality standards.
Applied Scrum and Kanban principles to improve project workflow and delivery timelines.
Educación
Resumen
Experienced project manager specializing in software development and IT initiatives, with a proven track record of delivering complex projects successfully.
Logros Clave
- Led cross-functional teams to successfully complete multiple software deployment projects on time and within budget.
- Managed project budgets exceeding $2 million, ensuring optimal resource allocation.
- Developed and implemented project management processes that improved team efficiency and communication.
Experiencia
CUSTOMER SERVICE AGENT
Assisted customers in resolving doubts about benefits, eligibility, and healthcare plans., Provided clear and effective information about available programs and guided clients through the process.