Experienced supervisor and trainer with a history of enhancing team performance, developing engaging onboarding content, and maintaining high-quality customer relations.
Led remote and on-site teams, focusing on development, performance, and process alignment.
Facilitated content creation and delivery for new hire onboarding and ongoing learning.
Utilized data analytics to monitor performance metrics and inform strategy adjustments.
Acted as liaison to ensure seamless communication between customers and internal teams.
Alorica
Guatemalan-American client liaison for project alignment, Remote and on-site team supervision, Team development expertise, Proficient data analysis and reporting, Performance strategy development, Process alignment: Operations, HR, and WFM coordination for efficiency.
Alorica
Facilitate content for new hires, Offer training via diverse channels for learning preferences and styles, Evaluate delivery methods' impact on outcomes, Enhance student engagement through interactive tools.
Alorica
Customer liaison: Bridge between customer and teams, ensuring smooth communication., Provide comprehensive product/service info, address inquiries., Identify and resolve issues promptly., Provide clear and concise answers.
Business Administration
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Coordinated operations, HR, and WFM processes to enhance overall efficiency.
