Athenkosi - Customer Support Agent at Teleperformance SA

Experienced in resolving customer inquiries, managing complaints, and enhancing customer satisfaction.

Skilled in promoting products, introducing new services, and increasing sales through effective communication.

Proficient in identifying issues, analyzing situations, and implementing effective solutions.

Capable of working well within teams to achieve common goals and improve workflow.

I was assisting customer, dealing with stocktaking

I was working as cashier. Assisting with administration from time to time. Advising customers with clothing items. Doing merchandising as well. Also doing Debt collection as well, with customer that had Tfg accounts

I was introducing Moretyme which is a new product from Tyme Bank (lay-buy now,pay later). Assisting customer who wants to open up Tyme Bank accounts (insurances as well)

I was working on a DSTV (multi choice) campaign. I was introducing dstv products to new and existing customers, by assist with upgrading their dstv decoders. Covering up insurances with them and the benefits.

I was working on a B&Q Campaign. Assisting customer with tracking their online orders (checking delivery times and dates). Assisting with refunds, payment,and checking stock availabilty. Escalating unresolved issues to the relevant department. I was upskilled on chats,emails and calls. Utilizing SAP, CRM and Zendesk system