Bilingual customer service and verification professional with experience in payments, employment, and education verification across U.S. and LATAM markets. Skilled in communication, multitasking, and technical documentation.
Provided assistance and handled inquiries in a bilingual environment at Teleperformance.
Conducted employment and education verifications for companies in the U.S. and LATAM at ISP Promesa.
Utilized bilingual communication skills to facilitate interactions with clients and team members.
Proficient in Microsoft Word for documentation and report writing tasks.
Teleperformance
Worked in the customer service department, Handled payments department for the state of Florida
ISP Promesa
In charge of employment and education verifications for United States and LATAM companies
Bachelor
Diploma
Kindergarten studies
High School
English courses
Advanced English certificate
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Managed multiple responsibilities simultaneously in fast-paced customer service and verification roles.
