Dedicated customer service representative with over two years of experience in the VPO industry, specializing in empathetic support and problem resolution.
Handled customer inquiries and issues to ensure satisfaction through professional and empathetic communication.
Displayed strong verbal communication abilities in a virtual support setting to effectively assist clients.
Resolved customer concerns efficiently, demonstrating interpersonal and conflict resolution skills.
Proactively engaged with clients and identified opportunities to improve service delivery.
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