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Axel
Data Analyst with 5 years of experience in finance and healthcare
Contacto
Competencias
Extensive experience in analyzing complex datasets to derive actionable insights.
Proficient in writing complex queries to extract and manipulate data from databases.
Skilled in using Excel for data organization, visualization, and reporting.
Experience creating dashboards and visual reports to communicate data findings.
Worked with diverse teams to align data insights with organizational goals.
Educacion
Resumen
Experienced data analyst specializing in transforming data into strategic insights for finance and healthcare sectors.
Logros Clave
- Developed comprehensive data reporting dashboards that improved decision-making processes.
- Led data collection and cleaning initiatives, ensuring high data integrity for analysis.
- Collaborated with cross-functional teams to interpret data insights and support strategic plans.
Experiencia
Customer satisfaction representative
Providing excellent service and care, Helping with billing issues, orders, changes or updates on account and services, Troubleshooting to all kind of devices, Handling customer experience smoothly
Bilingual Agent
Performed only back-office skills in order to make cases as smooth as possible, Contacting with clients and health providers to help different members on our service, Proactive and active reading/listening skills performed
Vendor – receptionist- community manager
Always giving our clients the experience they deserved, Stayed in line with the given proposals and ensured that plans went through correctly
Bilingual Agent
Worked closely with upper management, Actively upset members/clients, Always trying my best to give them the opportunity to end the call happy
Bilingual Agent
Along with active listening skills, Proactive activity and multitasking ability, This work showed me different back-office processes