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Ayat
Customer Support Agent
Contacto
Competencias
Demonstrated experience with Job scheduling.
Demonstrated experience with Engineer dispatch.
Demonstrated experience with Route/area planning.
Demonstrated experience with Workload coordination.
Demonstrated experience with Job tracking.
Educación
Idiomas
Resumen
Customer Support Agent open to new opportunities
Experiencia
Customer Support Agent
Manage remote guest check-ins and check-outs, ensuring accurate arrival and departure coordination.. Provide timely support by chat, email, and phone, handling inquiries and resolving issues throughout the guest stay.. Manage reservation-related requests and coordinate operational follow-up with internal teams.. Prioritize multiple requests independently in a fast-paced remote environment while maintaining a professional guest experience.
Operations & Scheduling Coordinator
Managed daily intake and scheduling of electrical service jobs, including inspection, testing, certification, and other electrical works.. Dispatched jobs to engineers based on geographical area, availability, workload, and scheduling requirements.. Maintained accurate job records, performed data entry, and kept operational information and job status up to date.. Managed electrical certificates and supporting documentation and ensured completed documents were sent to clients promptly.. Coordinated daily communication with engineers, clients, and business partners to keep jobs on schedule and properly followed up.. Followed up on job completion, outstanding documentation, schedule changes, and other operational requirements.
Call Quality Analyst
Monitored and evaluated customer service calls against quality standards and provided performance feedback.. Supported consistency in customer communication and overall service quality.
Client Service Agent
Processed financial transactions and provided front-desk customer support.. Handled client inquiries, account updates, payment services, administrative tasks, and basic data entry.
Administrative & Sales Assistant
Handled administrative activities including document management and scheduling.. Welcomed and assisted showroom clients and supported presentation and basic design activities.
Accounting Assistant
Handled check cashing, payments, and transfers and assisted with preparation of monthly bank statements.
Accounting Assistant
Assisted with salary calculations, client invoices, cash register operations, sales tracking, inventory records, and customer support.