Azul - Freight Broker & Customer Service Specialist with 5+ years of logistics and client retention experience

Extensive experience managing customer lifecycle, resolving conflicts, and ensuring satisfaction.

Proficient in managing freight loads, optimizing operational workflows, and ensuring on-time deliveries.

Developed and maintained carrier and client relationships to support business growth.

Provided training and support to new hires, facilitating onboarding and team integration.

Managed the full sales lifecycle by building and nurturing strong carrier relationships, which directly contributed to load alignment and optimized operational efficiency., Utilized business intelligence and market data to propose and implement efficient logistics solutions, enhancing carrier...

Played a key role in customer lifecycle retention by proactively addressing client concerns and proposing competitive service bundles, which directly contributed to a reduction in churn rates., Provided high-quality customer support by expertly handling billing inquiries, educating customers on...