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Banafo
Customer Service Representative
Video resume
Contacto
Competencias
Demonstrated experience with Excel (Pivot Tables, VLOOKUP, Financial Functions).
Demonstrated experience with Word.
Demonstrated experience with PowerPoint.
Demonstrated experience with Financial Analysis.
Demonstrated experience with Bookkeeping.
Educacion
Idiomas
Resumen
Customer Service Representative open to new opportunities
Experiencia
Customer Service Representative
Handle inbound customer calls regarding mobile, data, broadband, and mobile money services.. Document customer interactions and update records in the customer management system.. Resolve customer complaints and troubleshoot service-related issues while maintaining high customer satisfaction.. Provide accurate information on AirtelTigo products, promotions, tariffs, and company policies.
Account Assistant (National Service)
Processed and recorded 200+ monthly financial transactions using SAGE (accounts payable, receipts, vouchers), ensuring 100% compliance with internal documentation procedures.. Maintained and reconciled records covering transactions exceeding GHS 500,000 annually.. Managed petty cash withdrawals and bank deposits averaging GHS 20,000 monthly, improving transaction tracking accuracy.. Digitized and reorganized financial filing system, reducing document retrieval time by 30%.
Customer Service Intern
Processed 50+ customer account applications weekly, ensuring full regulatory compliance.. Assisted customers with E-Switch withdrawals and resolved transaction issues, improving customer satisfaction feedback.. Conducted survey of 100+ customers on savings behavior and delivered data-driven presentation to management.
Account Assistant
Handled records and financial processes with accuracy and attention to detail.
Customer Service Representative
Assisted customers directly. Resolved inquiries. Maintained a courteous and professional manner.
Customer Service Representative
Built strong communication skills. Managed high volumes of customer interactions. Consistently upheld a positive brand image.