Basani - Inventory Controller and Customer Service Specialist with 3+ years in Logistics and Client Support

Proficient in stock control, cycle counting, and discrepancy investigations to ensure optimal inventory accuracy.

Experienced in handling customer inquiries, resolving complaints, and maintaining high satisfaction levels.

Strong ability to communicate effectively with clients and team members in diverse settings.

Skilled in order picking, packing, and safe warehouse practices using equipment like pallet jacks and scanners.

Monitor, track and maintain accurate inventory levels.. Perform regular stock count(daily, weekly, monthly and quarterly). Investigate stock discrepancies and report findings.. Ensure stock is stored correctly and safely.

Respond to customer inquiries promptly and professionally.. Handle and solve customer complaints, ensuring customer satisfaction.. Provide accurate information about products, services and company policies.. Process orders, applications, returns and refunds when required.. Maintain customer records by updating account information.

Issue invoices, sales orders and quotations.. Cash up to the money and balancing float.. Answering call and do follow up about orders.. Receiving stock, doing display, attending shows for promotion and doing customer service.

Picking orders using granite scanners and manual.. Packing order for dispatch.. Scanning the barcodes for product.. Doing cycle count.