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Beauty
Housekeeping & Customer Service Supervisor with 8+ years in Hospitality and Retail
Contacto
Competencias
Exceptional at engaging guests, resolving issues, and ensuring a positive experience across hospitality settings.
Proven ability to lead, train, and motivate teams to meet performance goals and uphold quality standards.
Experienced in overseeing daily operations, inventory, and workflow organization in hospitality environments.
Skilled in engaging with guests and staff to foster positive relationships and ensure clear, effective communication.
Resumen
Dedicated hospitality professional with over 8 years of experience in housekeeping, front desk supervision, and guest services. Skilled in team leadership, training, and operational management to deliver exceptional guest experiences.
Logros Clave
- Led housekeeping teams at multiple resorts, improving guest satisfaction and operational efficiency.
- Trained staff in inventory management, customer service, and cleaning protocols, reducing errors and increasing team productivity.
- Managed front desk operations, including reservations, guest interactions, and financial transactions, ensuring smooth daily operations.
- Supervised guest services at high-profile resorts, consistently achieving positive guest feedback and high cleanliness standards.
- Streamlined communication and task assignment processes, enhancing team coordination and service delivery.
Experiencia
Housekeeping Lead
Employee Trainer. Inventory. Customer Service. Cleaning
Housekeeping Supervisor
Greetings/Customer Service/Interacting with Guests. Inspect Rooms/Overseeing Staff Performance & Guidance. Paperwork/ DND Walks/Assign Room Sections/ Checking Room Status. Assign Tasks & Goals/ Submit Daily Comprehensive Computer Reports. Mattress Inspections/Cart Inspections/Safety Inspections/Houseman Inspections
Front Desk Supervisor
Greetings/Customer Services/Interacting with Guests. Phone Services/Make Reservations/Adjustments/Money Handling. Check & Update with Front Desk Agents & Bell/Valet/Daily Meeting. Filing/Cleaning/Room Inventory with H.K. & Eng.. Adjust Schedule/VIP Rooms/MOD Report/Print & Check Reports/Check Due Outs/ Payments/Refund/Credits/Respond to Survey’s
Supervisor Housekeeping/Front Desk
Greetings/Customer Services/Interacting with Guests. Phone Services/Make Reservations/Adjustments/Invoices. Property Walks/Filing/Organizing/Paperwork/Inventory. Order Supplies/Distress/Money Handling/Night Audit/Assign Rooms. Update Out of Order Rooms/Cleaning/Inspect Rooms/DND Walk/Manager Reception
Cashier
Greeting Customers/Customer Services/Money Handling. Phone Services/Pet Handling/Stocking/Facing/Cleaning
Customer Service Representative
Shelving Library Materials / Assisting Students/Data Entry/Filing/Invoices. Order Supplies/Distress/Microsoft Word/Outlook/Excel (Entry Level). Money Handling/Customer Services/Small Projects. Cleaning / Organizing / Phone Services